Privacy Policy

Introduction

MRPro, operating from the Netherlands, is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. By using our site, you consent to the practices described in this policy.

Information We Collect

• Account-wise: Upon your registration and authentication within our site, we collect the following information: sign-in details (depending on the provider, Google: your email address, profile picture, name; Discord: your email address, profile picture, name, Discord ID) as well as your device information and IP address for security purposes. This data is collected to authenticate your identity and ensure the security of your account.

• Purchasing-wise: Upon checkout, our payment processor (a GDPR-compliant third-party service) will collect your payment details and contact information, which may include your mailing address, phone number, and email address. MRPro stores only your Checkout and Subscription ID to provide you with the benefits you have purchased. We do not store payment details such as credit card numbers.

• Usage-wise: We collect, store, and process information you share with us, including but not limited to: profile information, team information, scrim information, LFG Lobby information, chat messages, and any other data you provide. This information is used to enhance your experience and provide personalized services. Chat messages are retained indefinitely unless the chat or individual message is deleted by you or an administrator.

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under GDPR:

• Consent: When you provide explicit consent, such as during account registration or by sharing information voluntarily.
• Contractual Necessity: To fulfill our obligations under the terms of service, such as processing payments or providing access to purchased benefits.
• Legitimate Interests: For purposes such as improving our services, ensuring security, and preventing fraud, provided these interests do not override your rights.
• Legal Obligation: When required to comply with applicable laws or regulations, such as responding to lawful requests from authorities.

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services and user experience.
• Authenticate your identity and secure your account.
• Process transactions and deliver purchased services.
• Communicate with you regarding your account, updates, or customer support.
• Analyze usage patterns to enhance site functionality and user experience.
• Comply with legal obligations and protect against fraudulent activities.

MRPro does not share your personal data with third parties except as required by law, with your explicit consent, or when necessary to provide our services (e.g., through our payment processor). In such cases, we ensure third parties comply with GDPR requirements.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data, such as authentication details, during transmission and storage.
• Regular security audits and updates to our systems.
• Access controls to ensure only authorized personnel can access your data.
• Secure storage practices compliant with GDPR standards.

Despite our efforts, no online system is completely secure. In the event of a data breach, we will notify you and the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours, as required by GDPR.

Your Rights and Choices

Under GDPR, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data (right to be forgotten).
• Restriction: Request restriction of processing in certain situations.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

We provide an instant one-click access to a download of all information related to you within your dashboard.

To exercise other rights, contact us at contact@mrpro.gg. We will respond within one month, as required by GDPR, and provide information free of charge unless requests are excessive or repetitive.

Data Security, Integrity, and Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Account data is retained for the duration of your account’s existence and up to 6 months after account deletion, unless otherwise required by law.
• Purchase-related data is retained for 7 years to comply with Dutch tax and accounting regulations.
• Chat messages are retained indefinitely unless deleted, as described above.

We do not share your data with third parties unless required by law or with your explicit consent. We regularly review our data retention practices to ensure compliance with GDPR.

International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). If data is transferred outside the EEA (e.g., through third-party services like payment processors), we ensure adequate safeguards, such as Standard Contractual Clauses or data protection agreements, are in place to comply with GDPR requirements.

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data without consent from a parent or guardian, we will take steps to delete such information. If you believe we have collected data from a child under 16, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. We will notify you of significant changes via email or a prominent notice on our site at least 30 days before they take effect. Your continued use of our site after any changes constitutes your acceptance of those changes. If you do not agree, you may refrain from using our site.